Our commitments
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Customised support
- Customised follow-up by a dedicated account manager who is familiar with your file.
- Acknowledgement of receipt of all your requests within 2 hours.
Speed for your operations
- Eligibility of your file: 8h / Acceptance: 72h.
- Issuance of the special terms and conditions of your policy: 72h (upon receipt of funds and/or original documents).
- Rechannelling: the same day if requested before 4pm.
- Urgent partial surrender or advance: transfer initiated within 72 hours.
- Non-urgent partial redemption or total redemption: transfer initiated within 10 days.
Availability of your contacts
- High responsiveness of Distribution teams regarding file eligibility
- Customer Service available continuously from 8:30 am to 5:30 pm
Digitalisation: complete autonomy for the preparation, consultation and management of your policies
LIFINITY4U, the online pre-subscription tool with multiple advantages:
- Create a new subscription and add supporting documents
- Consult the status of policies and step-by-step instructions to create a new policy
- Sign electronically
K4U, the extranet for a daily view of the policy:
- Search for a policy, by customer name, product, amount, network ...
- Access policies
- See the history of the operations carried out
- Follow the performance of your allocations
- Edit an account statement at a chosen date
- Make online arbitrages on € Funds and External Funds
Manage your assets with complete ease
Benefit from personalized support and digital tools to monitor and grow your investments with confidence.