Our commitments

Customised support

  • Customised follow-up by a dedicated account manager who is familiar with your file.
  • Acknowledgement of receipt of all your requests within 2 hours.

Speed for your operations

  • Eligibility of your file: 8h / Acceptance: 72h.
  • Issuance of the special terms and conditions of your policy: 72h (upon receipt of funds and/or original documents).
  • Rechannelling: the same day if requested before 4pm.
  • Urgent partial surrender or advance: transfer initiated within 72 hours.
  • Non-urgent partial redemption or total redemption: transfer initiated within 10 days.

The deadlines given are subject to the file being complete.

Digitalisation: complete autonomy for the preparation, consultation and management of your policies

LIFINITY4U, the online pre-subscription tool with multiple advantages:

  • Create a new subscription and add supporting documents
  • Consult the status of policies and step-by-step instructions to create a new policy
  • Sign electronically

K4U, the extranet for a daily view of the policy:

  • Search for a policy, by customer name, product, amount, network ...
  • Access policies
  • See the history of the operations carried out
  • Follow the performance of your allocations
  • Edit an account statement at a chosen date
  • Make online arbitrages on € Funds and External Funds